We continue expanding the capabilities of Public API v2 and Webhooks in RO App. This update adds new endpoints for working with calls, orders, estimates, and employees, as well as new webhooks for sales, bookings, and invoices.
New Events for Webhooks
Sales: created, deleted.
Bookings: created, status changed, booking time changed, assignee changed, deleted.
Invoices: status changed.
Set up webhooks in RO App to automate actions in other systems based on these events. Detailed instructions are available in the guide on using webhooks.
New Endpoints for Telephony
We have also added new endpoints for the telephony module in Public API v2.
Now, you can:
get a list of active telephony providers;
get a list of extensions by provider;
get an extension by ID;
get a list of calls;
get detailed information about a call by ID;
get a link to the call recording;
get the call recording transcription.
This allows you to work with calls and call recordings directly through Public API v2 and synchronise them with external platforms.
New Endpoints for Employees
We have also updated the list of endpoints for working with employees. Now, you can work with employee groups through the Public API, namely:
get a list of employee groups;
get the group ID and name when getting the list of employees;
filter employees by group.
These endpoints will help automate work with teams, roles, and task distribution among employees in RO App.
New Endpoints for Orders and Estimates
We have also added the ability to sort orders and estimates by the closed_at field when getting the list of these entities. This will help you work better with closed documents and create custom analytical reports in external services.
Please note: if some endpoints are not yet available in the latest version of the API documentation, you can switch to the previous version. The deprecated API version will be supported until September 1, 2026.
If you have any questions, suggestions, or comments regarding RO App Public API and Webhooks, please contact us via support chat.