When printing a document template, the “No warranty” text appears in the Warranty Period field instead of a date, even though the warranty period is specified in the product or service table?
This can happen for several reasons:
You initiated the document print for work orders in the “New,” “In Progress,” “Pending, or “Delivery” group statuses, and on the “Settings > General” page, you have set the warranty to be calculated from the date of work order completion or closure (i.e., from the date when the work orders were moved to the "Done", "Closed", or "Dropped off" group status);
you initiated document printing for work orders in the “Done” group status, and on the “Settings > General” page, you have configured the warranty to be calculated from the work order closure date (i.e., from the date when the work order is moved to the “Closed” or “Dropped off” group status).
The {Order Warranty Expiration Date} variable does not indicate the number of warranty days, but rather the date until which the warranty period will be valid from the work order’s readiness date or closure date. If a work order contains multiple items with different warranty periods, the variable will use the longest period as the total duration.
To ensure the information is displayed correctly, change the work order status to “Done” or “Closed”/“Dropped off” (depending on the setting on the “Settings > General” page) and print the document again.