Chats – allows you to see the Chats page and work with connected chats.
Calls – allows you to see the Calls page, which contains a report on all calls, listen to and download calls (if integration is configured and turned on).
User Access Permissions: Chats and Calls
Learn how to configure a set of user permissions for your employees to access Calls and Chats
Written by Amalia
Updated over 6 months ago