From now on, RO App allows you to receive and send messages in Viber without leaving the application.

E-Chat is a service that integrates Viber numbers, helping companies improve communication with clients and automate business processes. E-Chat allows you to communicate with clients through convenient communication channels from the RO App window.

To enable this integration, you must first create an account in E-Chat.

1. Go to E-Chat.

2. Fill in the registration form and click Register.

The Name and Company fields are optional, so you can skip them.

3. Log in with your email address and the password you created.

You have successfully created an account in E-Chat! The next step is to connect your Viber number.

Please note: you can add multiple Viber numbers, but each number must be added separately. You can find the pricing for each individual number here.

1. Click Connect number.

2. Select Viber, then RO App integration, and enter the phone number you want to use in Viber. Click Add Number.

3. Click Generate QR. It will take up to 2 minutes to generate the code.

4. Open Viber on your smartphone and scan the QR code. You will receive an activation notification in Viber. Select “Confirm/Yes” for all requests.

Done! Your Viber number is now connected to E-Chat and ready to connect to the RO App.

1. Go to the Integrations section and copy the required API key.

2. In the RO App, go to Settings > Chats and click + Channel. Select the resource - Viber.

3. Fill in all the fields:

Channel name – come up with a name for your Viber channel that you will use to communicate with clients.

API key – add the API key copied from the E-Chat integration.

Phone number – enter the phone number you used in the E-Chat integration in the format +XXXXXXXXXXX.

Important: if such an account has already been added to another product's integration, the system will not allow you to connect this channel to the RO App. To fix this, you need to delete the existing integration in another product, add this number to E-Chat, and then add it to the RO App.

4. Configure Channel Access.

All – all company employees will have access to Chat settings, provided that such access is allowed by the system;

Selected – only selected employees will have access to Chat settings, provided that such access is allowed by the system;

Owner – only the company owner will have access to settings.

To change the settings for employee access to Chat and Chat settings, go to Settings > Employees > Roles and edit the necessary settings.

5. Click Create.

Done! You have connected Viber chats and can now communicate with clients directly in the RO App.