Message Status Filters
We continue improving chat filters so you can quickly find the conversations you need. You can now filter chats by message status:
Answered — shows conversations where the last message was sent by a manager.
Unread — shows chats with client messages that haven’t been opened yet.
Awaiting response — shows chats where the last message came from a client and is awaiting a reply.
If you’ve already read a client’s message but can’t reply right away, you can now mark the chat as unread to avoid losing track of it. This way, you’ll easily find it later using the new filters.
It’s now much easier to keep all your chats under control and focus on unread messages or those waiting for your response whenever needed.
Reactions to Messages from Instagram and Telegram Bot
You can now react to messages sent via Instagram and Telegram Bot channels!
For Instagram, the standard heart reaction is available:
For Telegram Bot, you can choose from available reactions:
If you have any questions, suggestions, or comments about the latest Chats improvements, please contact our support chat.