Meet the newest telephony integration in RO App — Aircall. It’s an intuitive, AI-powered platform that combines intelligent voice agents, automated workflows, and real-time coaching at scale.
Aircall holds SOC 2 Type 2 certification, providing assurance that data is protected by robust controls and a security framework built on industry-leading practices. On the privacy side, Aircall operates as a data processor under GDPR and offers a Data Processing Agreement (DPA).
With this integration, you can manage calls, access client information, and analyze conversations — all without leaving the system. View the list of countries where this integration is available.
What Aircall Adds to Your Workflow
With Aircall connected, everyday call handling becomes faster and more structured:
All calls automatically logged
Incoming, outgoing, and missed calls are recorded and saved in your account. Each interaction is linked to a client, so your team always has full context.
Instant client recognition
When you receive a call, a client card pops up with key details — no need to search manually.
Built-in call recordings
Every conversation is saved, so you can revisit discussions, clarify details, or review team performance at any time.
Click-to-call from client profiles
Call clients directly from the system in one click — no switching between tools or copying numbers.
AI-powered call analysis
RO App automatically generates transcriptions, summaries, and insights. You can also track sentiment to better understand client communication and identify areas for improvement.
Automatic Creation of Inquiries and Tasks
The integration supports call automation, including:
automatic creation of inquiries from incoming and missed calls;
automatic task creation for responsible employees.
This ensures that no call goes unnoticed and your team always knows what actions need to be taken.
If the calling contact has an assigned manager, the inquiry or task will be created for that person. If not, you can configure a list of employees to whom they will be assigned in rotation.
Getting Started
To enable Aircall integration:
Go to Settings > Telephony
Click + Provider and select Aircall
Connect your Aircall account to RO App
Add your extension numbers
Save the settings
For detailed guidance, follow the step-by-step instructions on connecting Aircall to RO App.
If you have any questions, suggestions, or comments regarding this update, please contact us via Support chat.