Integrating your online store on the Cartum platform with RO App allows you to automate work order processing, synchronize client and product data, and significantly reduce the number of manual operations. This gives you a single space to manage your business and quickly serve your customers.
In this article, we will look at step-by-step instructions for connecting your Cartum store to RO App.
Important: before connecting the integration, make sure that your Cartum tariff plan includes access to the API — without it, the integration will not work.
Step 1. Connection/Settings in Cartum
To connect the integration when filling in the Login and Password fields, we recommend that the user have the role of manager. However, if the connection is made by a user with a different role, the integration will also work correctly.
We recommend creating a separate user with the role of manager. This will help avoid problems with the integration in the future — for example, if the password of the main work account is changed.
The user role is added in your Cartum personal account in Settings > Admins.
Step 2. Connect your store in RO App
1. Go to Settings > E-commerce Connect.
2. Click + Store and check the Integration enabled checkbox.
3. In the Platform field, select Cartum from the list.
4. Fill in the fields:
Store name – enter text (up to 64 characters, letters, numbers, and special characters are allowed).
Website URL – enter your store's address.
Login – enter your Cartum username.
Important: You need your username, not your email address. You can find your username in the Settings > Admins section.
Password – enter your Cartum account password.
Location – select the location where work orders will be delivered from the list.
Order type – select one of the available order types.
Language: select the language in which the names and descriptions of products in work orders added from your Cartum store to the RO App will be displayed.
Identify products by: select the parameter by which products from the platform will be identified when they are updated in RO App work orders to avoid duplication of products.
Managers – select specific managers (Selected) or the All option. Only active users with the “Manager” role who have access to the selected location are available.
5. Click the Continue button. If the data is entered correctly, you will be taken to the second step of the integration setup.
Please note that if the fields are empty or an incorrect login or password has been entered, an error message will appear.
Step 3. Setting up the store in RO App
In this step, you need to match the Cartum status values with the corresponding statuses in RO App.
After you have matched all the values, make sure everything is correct and click the Save and import work orders button.
After that, the import of work orders, products, and customers from Cartum to RO App will begin, which will take some time depending on the number of work orders being imported. After successful import, the data will be automatically synchronized every 5 minutes.
Please note: all work orders from the last 2 months are imported, except for work orders with the status “Delivered.”
How to edit or delete an integration?
To edit the integration settings, open the desired integration, make changes, and save the settings.
To delete an integration from the store, open it, click the delete button, and confirm the action.